1. Overview At ELESUM, we aim to provide transparent and fair shipping charges for our customers. Shipping fees are calculated based on the destination, package weight, and shipping method selected.

2. Shipping Fee Calculation

  • Domestic Shipping: Charges are based on weight, dimensions, and distance.

  • International Shipping: Rates depend on country, package weight, and courier service.

  • Additional customs duties or taxes imposed by the destination country are the customer’s responsibility.

3. Free Shipping Eligibility

  • Orders above 1000 may qualify for free shipping within certain regions.

  • Promotional free shipping offers will be explicitly stated on our website.

4. Estimated Delivery Time

  • Standard Shipping: 7 business days.

  • Express Shipping: 7  business days.

  • Delivery times may vary due to customs processing and unforeseen delays.

5. Expedited Shipping Customers can opt for express shipping at an additional charge. Please contact us for a quote before placing your order.

6. Order Tracking A tracking number will be provided once the order is shipped. Customers can track their orders using the provided carrier website.

7. Lost or Delayed Shipments

  • If your order is delayed beyond the estimated timeframe, please contact our support team.

  • We are not responsible for shipping delays caused by the carrier, customs clearance, or unforeseen circumstances.

8. Contact Information For any inquiries regarding shipping charges, please reach out to us:

Elesum Enterprise Limited
📞 Tel: +86 20 36506767
📠 Fax: +86 20 36405652
📱 Mobile: +86 13826461087
✉️ Email: elesum@elesum.com
📍 Address: Elesum Industrial Zone, Guangzhou, Guangdong, P.R. China