1. Overview At ELESUM, we strive to provide high-quality products and services to our customers. If you are not completely satisfied with your purchase, we offer a return and refund policy under the terms outlined below.

2. Eligibility for Returns

  • Products must be returned within 7 days from the date of receipt.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Proof of purchase (invoice or order confirmation) is required.

  • Certain items such as customized products or clearance items may not be eligible for return.

3. Return Process To initiate a return, please follow these steps:

  1. Contact our customer support team at elesum@elesum.com with your order details and reason for return.

  2. Our team will provide return authorization and shipping instructions.

  3. Pack the item securely and send it back using a trackable shipping method.

  4. Once received, we will inspect the item and notify you of the approval or rejection of your return.

4. Refund Policy

  • Approved refunds will be processed within 7 business days after the returned item is received.

  • Refunds will be issued to the original payment method.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

  • If you wish to exchange an item, please contact us within 7 days of receipt.

  • Exchanges are subject to product availability.

6. Damaged or Defective Products If you receive a defective or damaged product, please contact us immediately with photos of the issue. We will arrange for a replacement or refund as necessary.

7. Contact Information For any questions regarding our Refund and Returns Policy, please reach out to us:

Elesum Enterprise Limited
📞 Tel: +86 20 36506767
📠 Fax: +86 20 36405652
📱 Mobile: +86 13826461087
✉️ Email: elesum@elesum.com
📍 Address: Elesum Industrial Zone, Guangzhou, Guangdong, P.R. China